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Reservations Policy

Viva Bar and Grill reserves the right to take a credit card upon booking and for confirmation of any reservation. Viva Bar and Grill reserves the right to charge a no-show fee if any or all of the guests do not turn up for the reservation without sufficient notice.

What is the fee?

£5.00 per person on Tables greater than 10 people. This includes no-show.

What is “sufficient notice”?

To avoid being charged a no-show fee, all you must do is contact Viva Bar and Grill at least 24 hrs before the time which you have booked. If you phone after this time, the fee may be waived or reduced if we can use the table with “walk-in” diners or the table(s)are re-booked.

Exceptions to the Sufficient Notice Period

Christmas Day and other set menu events. These require a minimum of 8 days notice. You can contact the restaurant on Blackpool 01253 297297 ext 2 and ask to speak to the manager.

What happens to my credit card details?

The credit card will not be charged at all unless any or all of the guests do not turn up for the reservation without sufficient notice. The details will be kept securely until the end of the service for which the reservation is made and will then be destroyed. Viva Bar and Grill does not keep credit card details on file so if you book a second time, you will be asked again for the details.

You can cancel a reservation online or call the restaurant directly

We’re committed to providing superior quality services to our customers. To assist us in maintaining a consistently high level of service with our member restaurants and patrons, customers are encouraged to cancel any reservations that they will be unable to honour at least 24 hours in advance on the day of the reservation. 

Are there cancellation fees for no-show reservations?

A credit card is required to book your reservation, This restaurant reserves the right to charge a cancellation fee according to its cancellation policy. Please note that online cancellations will only be accepted 24 hours prior to the reservation. Thank you!”
If a restaurant has provided us with the specific details of its cancellation policy, they will be stated in the message.
OpenTable cannot be held responsible for the accuracy of cancellation policy information provided by restaurants for publication on OpenTable’s online reservation form, confirmation emails, or reminder emails. We recommend that you contact restaurants directly for specifics regarding cancellation fees.

Why was my reservation canceled

If you did not cancel your reservation, but you received an email cancellation notice, that means the restaurant has marked your reservation as a cancellation in their reservation book. This could have been done by accident, or intentionally if an issue suddenly affected the restaurant’s ability to serve you (e.g.: weather-related closures, etc.)

No-shows

No-shows are quite disruptive to a restaurant’s business, so if any user accumulates four no-show reservations within the same twelve-month period their OpenTable account will automatically be deactivated. To prevent no-shows on your account, make sure that you always modify or cancel your reservation if your plans change.

  1. Failure to honour or cancel a reservation
    If you cannot honour your reservation, and you do not cancel online or call the restaurant to cancel your reservation ahead of time, the restaurant reserves the right to mark your reservation as a no-show.
  2. Late Arrival
    Most restaurants hold reservations for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your reservation time, the restaurant reserves the right to mark your reservation as a no-show or cancellation. 
  3. Breach of Cancellation Policy
    Some restaurants implement 24-hour or 48-hour cancellation policies. *For example, if you make a reservation at a restaurant with a 24-hour cancellation policy, and you do not call to cancel until 8 hours prior to your reservation time, the restaurant reserves the right to assign a no-show status to your reservation.
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